Refund policy

NORDVAKUA — RETURN AND REFUND POLICY

Article 1 — Right of Withdrawal

You have 14 days from the date you receive your order to exercise your right of withdrawal, without needing to justify your decision. This corresponds to the European legal minimum applicable to distance sales.

To exercise this right, please contact us before the deadline at: contact@nordvakua.com

Article 2 — Return Conditions

The returned product must be:

  • In its original, unused condition
  • In its original packaging, with the labels attached
  • Accompanied by proof of purchase (order confirmation or invoice)

Sealed items that have been unsealed for hygiene or health reasons (e.g., opened vacuum preservation bags) are not eligible for return under this right of withdrawal.

Article 3 — Return Procedure

  1. Contact us at contact@nordvakua.com, indicating your order number and the reason for your return.
  2. Please wait for our email confirmation and return instructions before sending anything back.

We recommend using a trackable shipping method for returns valued at over €75 (or equivalent in NOK).

Article 4 — Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of a defective product or a shipping error on our part (see Article 7), in which case the costs are fully covered by NORDVAKUA.

Article 5 — Refund

Once we receive and inspect your return, we will send you a confirmation email. The refund will be issued within 14 days of receiving the product, using the same payment method used for the purchase.

Article 6 — Products Not Eligible for Return

  • Products returned outside the 14-day period
  • Products clearly used or damaged by the customer beyond what is necessary to inspect the product
  • Products whose original packaging has been destroyed
  • Sealed items unsealed for hygiene/health reasons (see Article 2)

Article 7 — Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at contact@nordvakua.com, with your order number and clear photos or video of the product. Claims submitted after this window will be handled on a case-by-case basis and may not be eligible for the remedies below.

In case of an approved claim, NORDVAKUA will cover all return shipping costs, and a replacement or full refund will be issued at no cost to you.

Minor variations in packaging, branding, or accessories between production batches do not qualify as "defective" or "incorrect" if the product functions correctly and matches the advertised specifications.

Article 8 — Legal Guarantees

Regardless of this return policy, you benefit from:

  • The legal guarantee of conformity: 2 years from delivery
  • The guarantee against hidden defects

These statutory guarantees apply independently of the return conditions above and cannot be limited by this policy.

Article 9 — Seller Information

  • Business name: NORDVAKUA
  • Legal form: Auto-entrepreneur / Micro-entreprise, registered in France
  • Contact email: contact@nordvakua.com
  • SIRET:  10951134500018

Article 10 — Standard Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract, in accordance with Article 1 above.)

To: NORDVAKUA, [insert registered address], contact@nordvakua.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

  • Order number: _______________________
  • Ordered on () / received on (): _______________________
  • Name of consumer(s): _______________________
  • Address of consumer(s): _______________________
  • Date: _______________________

() Delete as appropriate.*

Article 11 — Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our store after changes are posted constitutes acceptance of the updated policy.